It seems that the Lakehouse is already struggling. After making this lovely riverview spot our new regular Sunday brunch haunt, it’s goodbye to the new kid on the block.
Over the past month or two we’ve persevered at the Lakehouse only for each visit to disappoint in some way. We’ve had a few problems with delayed food – caused, they said, by the kitchen struggling to handle large tables – but forgave each time on the basis that it was handled very well by the servers.
Next time we visited our lovely waiter recognised us and delivered Orlando’s breakfast with an extra complimentary egg to make up for the delays we had before. We were then charged for that “free” egg and another to boot. It took us three visits to the counter to get them taken off the bill.
Last weekend was the worst yet. We arrived to see a pretty big family lunch in progress – in retrospect we should have walked away at that point. We were immediately recognised and the lovely waitress, poor Natalia, told us in advance they were going a little slow, but they knew we’d had problems before so they would work hard to serve us quickly.
After almost an hour the apologetic Natalia came back and said our breakfast was on the house as we had been delayed so much. Fifteen minutes later she came back and gave us a voucher for yet another free meal as a gesture of goodwill. At that point I was fascinated to see how long it would take, so we stayed and chatted.
It took just over two hours to serve us two pretty simple breakfasts (portions a little larger than usual, presumably another gesture).
My main point is this: if the Lakehouse’s kitchen grinds to a halt with a table for forty, then they need to consider very carefully whether they should take such large bookings. If our eggs and bacon were delayed by two hours, I doubt that large table was served all of their meals at roughly the same time.
The Lakehouse has the option of limiting numbers for a single booking or offering a set menu for large tables, as many other restaurants do. Or I guess they could increase the staffing in the kitchen when they have large bookings, although that of course will eat into their profits. I am not sure if it’s greed or a simple lack of management on their part, but something needs to change.
I’ve read other reviews that compare the Lakehouse to Lazy Moe’s, and I’d have to agree. After just a couple of months and a fair amount of perseverence, the Lakehouse has become for me yet another disappointing suburban den of mediocrity. My advice to others is that if you see a table for ten or more when you arrive, turn around and go somewhere else. The food just won’t be worth the wait.
Back to the drawing board for us.